BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. They should not be listing items on their website that are out of stock and continuing to charge customers more than the original price, and never following through with their mistakes. I am requesting a partial refund of $475 for the price differences, confirmation of the mirror being shipped, and better customer service transparency for all. The original Slaystation 2.0 is also $275 less than I originally paid. I just checked on the website today and the price is only $400. This mirror still has not shipped and I am out $600. After 3 consecutive calls they finally had a mirror in stock that was smaller than the original and asked me to pay an extra $100 for it. Another day went by and I called back and they told me that it was out of stock - again never followed up with me. I asked for a different mirror that would be similar in price and they told me that they had one but that they would have to call back to ensure the warehouse had them in stock. They offered to replace the mirror with a different one and after I chose one they told me that the price difference would be another $300. They still charged me and kept the $500 and never informed me that the mirror wasnt sent.
I called Impressions customer service and they informed me that the mirror was out of stock and that they had a technology error in their system. They still charged me, sent a delivery notification, and never followed up about the order. I ended up filing a claim with ***** and they informed me that Impressions never sent the mirror to begin with.
I thought maybe ***** put it on another truck so I waited a day and it never came. I recently ordered a vanity and mirror combo for over $1600 and I received an email confirmation that everything was delivered via ****** When I found the packages it said that 2/3 pieces had arrived and when I opened them I realized that the $500 mirror was missing.
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